FAQ’s

Each product image is photographed, or generated, with precise attention to detail, and the colors shown should accurately depict each product. However, it is possible that colors may vary slightly from one screen to another due to monitor display settings.

The entire process will be notified to you by e-mail. From the payment to the shipping. If, at any moment, you want to talk with us, please contact us, and we will get back immediately. We treasure your peace of mind and trust.

Enjoy FREE worldwide shipping on your order.

We rely on leading global logistics companies to ensure speed in all shipments.

The estimated delivery time can vary depending on your country of residence.

In general, delivery time can take from 3 up to 15 days, depending on your location.

Orders placed before 12:00 noon (GMT) will be processed the following business working day.

Sure!

As soon as the package enters the shipping process, you will receive the code via email, and you can follow it until arrival.

At the checkout, you’ll be asked for your mobile phone, so the carrier can contact you if needed.

To monitor, just log into your account on the Cosminha website, where you can access your order’s data.

Please note that we are not responsible for any customs delays or charges that may occur during the delivery of our silk scarves worldwide.

Customs processes vary by country, and any additional fees or delays are determined by local customs authorities.

Kindly familiarize yourself with your country’s customs regulations to anticipate any potential charges.

Thank you for understanding.

For payments, we rely on the safest and most reliable solutions that the internet offers us: Stripe and PayPal but also Apple Pay or Google Pay.

Payments are handled by your preferred method available, Stripe, PayPal, Apple Pay, or Google Pay.

We do not handle payments directly.

Yes!

Cosminha’s website runs under SSL certificate server.

You can see a padlock in your browser assuring you that the environment is protected.

For more information, please visit our Privacy Policy.

We accept returns in case the scarf arrives damaged.

In this case, we ask you to get in touch with our concierge, at most 7 days after the arrival of your order, explaining the issue, and sending us photos of the problem, so that we can find the best solution.